Special Order Items Policy

SPECIAL ORDER ITEMS POLICY

Last updated: 21 October 2026

This policy applies to items marked Special order or International order on NexuraCart (operated by Ayzoq General Trading FZE LLC). It replaces our standard return policy for these items. Items from our own stock follow our Return and Refund Policy and Warranty Policy.

1. Delivery

• Each item shows its own expected delivery time on the product page and at checkout.
• Special order items are usually delivered within 3–5 days across the UAE.
• International order items take longer; the estimate is shown on the item.
• Special order items may arrive in a separate parcel from your other NexuraCart items.
• Delivery fees follow our standard rates: AED 10 for orders under AED 149, free from AED 149.
• Delivery times are estimates, not guaranteed dates.

2. Payment

You can pay by card, Tabby or cash on delivery where shown. If a cash on delivery order is refused at the door without a valid reason, we may decline future cash on delivery orders.

3. Cancellations

You can cancel from your order page before the item is dispatched. Once dispatched, it cannot be cancelled.

4. No change-of-mind returns

These items are ordered specially for you, so we do not accept returns or exchanges for change of mind or wrong size choice. Please check the description and size before ordering.

5. Faulty, damaged or wrong items

If your item arrives faulty, damaged, incomplete or different from your order, report it from your order page within 30 days of delivery with a short video and photos. Once confirmed, we replace it free of charge. If a replacement is not available, we refund the item in full.

6. Refunds

Approved refunds go back to your original payment method within 7–15 days. Cash on delivery orders are refunded by bank transfer.

7. Product photos

Photos show the product type and its main features. Small differences in colour or packaging may occur.

8. Your rights

Nothing in this policy limits your rights under UAE consumer protection law.

---