Terms of service
TERMS OF SERVICE
Last updated: 28 October 2026
These Terms of Service govern your use of nexuracart.com and purchases made from NexuraCart, an online store operated by Ayzoq General Trading FZE LLC in the United Arab Emirates.
By accessing the website or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy and Return and Refund Policy.
STORE INFORMATION
Store name: NexuraCart
Operator and seller: Ayzoq General Trading FZE LLC
Website: nexuracart.com
Service area: United Arab Emirates
PRODUCT INFORMATION
We aim to provide accurate product descriptions, photographs, dimensions, colours and specifications. Minor differences may occur because of screen settings, manufacturing variations or packaging updates.
Product availability is not guaranteed. We may correct errors, update information or cancel an order when a product is unavailable or information is materially incorrect.
SPECIAL ORDER ITEMS
Items marked "Special order" are supplied and shipped by our partners on behalf of NexuraCart. They follow our Special Order Items Policy for delivery, returns and replacements, and may arrive separately from other items in your order.
ORDERS
Submitting an order does not guarantee acceptance. We may verify, reject or cancel an order for legitimate reasons, including suspected fraud, incorrect pricing, stock unavailability, delivery restrictions or inability to confirm the customer.
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
PRICING AND PAYMENT
Prices are displayed in AED unless stated otherwise. Taxes, delivery charges and other applicable fees will be shown where required.
Available payment methods are displayed at checkout. Cash on Delivery may be limited to eligible orders and locations.
LAUNCHING-SOON PRODUCTS
Products marked “Launching Soon” or “Coming Soon” are informational previews and cannot be purchased unless ordering or preordering is expressly enabled.
ACCEPTABLE USE
You must not misuse the website, attempt unauthorised access, distribute harmful code, interfere with store operation, submit false information or use the website for unlawful purposes.
INTELLECTUAL PROPERTY
The NexuraCart name, website content, graphics and store materials may not be copied, reproduced or commercially used without permission. Third-party product names and trademarks belong to their respective owners.
LIABILITY
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under UAE law.
To the extent permitted by law, Ayzoq General Trading FZE LLC is not responsible for indirect or consequential loss arising from website interruption, misuse of a product, circumstances beyond reasonable control or information supplied by third parties.
CHANGES
We may update these Terms when our services, operations or legal obligations change. The updated date will appear at the top of this policy.
PROMOTIONS AND DISCOUNT CODES
Only one discount code can be used per order. Discount codes apply to items from our own stock and do not apply to special order items unless stated. Automatic offers may not combine with discount codes unless stated. Promotions may change or end without notice.
PRICING ERRORS
If a product is listed at an obviously incorrect price, we may cancel the order and refund any amount paid.
CASH ON DELIVERY
We may confirm Cash on Delivery orders by phone before dispatch. Customers who refuse Cash on Delivery orders at the door may lose access to Cash on Delivery for future orders.
TABBY AND TAMARA
Payments made with Tabby or Tamara (interest-free instalments) are subject to the provider's own eligibility checks and terms.
AI-ASSISTED CONTENT AND SUPPORT
Some product images and descriptions are created or enhanced with AI tools and are for illustration. Real photos of the actual item are available on request for items from our own stock (not for special order items). AI tools also assist our customer support.
GOVERNING LAW
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman.
CONTACT
Email:contact@nexuracart.com
WhatsApp: +971 52 811 7692