Shipping policy
SHIPPING POLICY
Last updated: 28 October 2026
NexuraCart, operated by Ayzoq General Trading FZE LLC, delivers across all seven emirates of the United Arab Emirates and to selected international countries.
ORDER PROCESSING
Orders are processed only after successful confirmation. Processing time may vary depending on product availability, order volume, weekends and UAE public holidays.
Products marked “Launching Soon” or “Coming Soon” are not available for ordering unless the product page specifically states that preorders are open.
DELIVERY TIME
UAE orders: expected delivery within 5 days across the UAE.
Special order items: usually delivered within 3–5 days across the UAE. They are shipped by our partners and may arrive in a separate parcel from your other items. See our Special Order Items Policy.
International orders: delivery times vary by destination and will be communicated after order confirmation.
Delivery times are estimates and are not guaranteed.
Remote locations, incorrect addresses, customer unavailability, weather, public holidays and courier delays may affect delivery.
DELIVERY CHARGES
UAE delivery: AED 10 per order. Free UAE delivery on orders of AED 149 or more.
International delivery: AED 70 per order to selected countries.
The applicable delivery charge will be displayed at checkout.
Any excluded products, locations or delivery services will be identified at checkout where applicable.
CASH ON DELIVERY AND PAY LATER
Cash on Delivery, Tabby and Tamara (interest-free instalments) are available for eligible UAE orders only. We may contact the customer to confirm a Cash on Delivery order before dispatch. Orders placed with the Cash on Delivery form include a handling fee of AED 5.99, shown in the order summary before you place your order.
DELIVERY RESPONSIBILITY
Customers must provide a complete and accurate name, telephone number and delivery address. Additional charges caused by an incorrect or incomplete address may be charged to the customer.
Please inspect the package at delivery and report visible damage, missing products or incorrect products within 48 hours from your order page.
TRACKING
Track your order any time from the Track your order page or My orders. Tracking details are also sent by email or SMS once your order ships.
CONTACT
Email: contact@nexuracart.com
WhatsApp: +971 52 811 7692
Store: NexuraCart
Operator: Ayzoq General Trading FZE LLC