Refund policy

RETURN AND REFUND POLICY

Last updated: 30 August 2026

Thank you for shopping with NexuraCart, operated by Ayzoq General Trading Fze LLC.

RETURNS

You may request a return within 7 calendar days after receiving an eligible product.

To qualify for a return, the product must be unused, unworn, undamaged and in its original packaging, with all labels, accessories, manuals and complimentary items included. Proof of purchase is required.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If a product is damaged, defective, incomplete or different from what you ordered, contact us within 48 hours of delivery and provide your order number, photographs or video, and a description of the issue.

After verification, we may arrange a replacement, repair, refund or another remedy required under applicable UAE consumer-protection law.

NON-RETURNABLE PRODUCTS

Returns may not be accepted for:

• Used, damaged or altered products
• Opened personal-care, hygiene or health-related products
• Products missing packaging, accessories or labels
• Customised or personalised products
• Gift cards
• Clearance or final-sale products clearly identified before purchase
• Products that cannot be returned for health, safety or legal reasons

This does not limit your rights when a product is defective, unsafe, incorrectly supplied or otherwise protected under applicable law.

REFUNDS

Approved refunds will be issued to the original payment method whenever possible. Cash on Delivery refunds may be completed by bank transfer or another agreed method.

Refund processing may take 7–14 business days after the returned product is received and inspected. Your bank or payment provider may require additional processing time.

Original delivery charges are normally non-refundable unless the product was defective, damaged, incorrectly supplied or the refund is required by law.

RETURN DELIVERY COSTS

Customers are responsible for return-delivery costs for change-of-mind returns. Ayzoq LLC will cover reasonable return costs when a verified product is defective, damaged or incorrectly supplied.

CANCELLATIONS

Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after an order has been processed, packed or handed to the delivery provider.

CONTACT

Email: contact@nexuracart.com
WhatsApp: +971 52 811 7692
Store: NexuraCart
Operator: Ayzoq General Trading Fze LLC
Service area: United Arab Emirates