Warranty Policy

At NexuraCart, we want you to shop with confidence. Selected products come with a NexuraCart store warranty. The warranty period for each product is shown on its product page (for example, 1 month, 6 months or 1 year). Products without a warranty period shown are not covered by a store warranty.

Items marked "Special order" or "International order" are not covered by this warranty and follow our Special Order Items Policy.

This is a one-time warranty: each product can be claimed under warranty only once.

This warranty is provided by NexuraCart (operated by Ayzoq General Trading FZE LLC, UAE). It is a store warranty and is separate from any manufacturer warranty.

What is covered

• Manufacturing defects in materials or workmanship that appear during normal use
• The warranty period starts from the date your order is delivered
• The warranty applies to the original purchaser with a valid NexuraCart order number

What is not covered

• Physical damage such as drops, cracks, crushing or dents
• Water or liquid damage, unless the product is specifically rated for that exposure and was used within its rating
• Misuse, incorrect installation, use with incompatible power sources, or use outside the product instructions
• Normal wear and tear, including scratches, fading and gradual battery capacity loss
• Products that have been opened, repaired or modified by anyone other than NexuraCart
• Consumable parts and accessories such as cables supplied free with a product, unless the cable itself is the product purchased
• Loss, theft, or accidental damage

How to make a warranty claim

1. Contact us through our Contact page within the warranty period.
2. Share your order number, a short description of the problem, and a clear photo or video showing the fault.
3. We will review your claim and reply with the next steps, including how to return the item if needed.

What we will do

If your claim is approved, NexuraCart will, at our discretion, repair the product, replace it with the same or an equivalent item, or issue a refund for the purchase price of the product. If the exact product is no longer available, we may offer a comparable alternative or a refund.

One-time warranty

• Each product purchased can receive one approved warranty claim only.
• Once a claim is approved and the product is repaired, replaced or refunded, the warranty for that product ends.
• A repaired or replacement item does not come with a new or continued warranty.

Important

• The faulty item may need to be returned to us before a replacement or refund is issued.
• Claims without an order number or evidence of the fault may not be accepted.
• This warranty does not affect your statutory rights under UAE consumer protection law.

If you have any questions about this policy, please contact us through our Contact page.