Frequently Asked Questions

Where do you deliver?

We deliver across all seven emirates of the United Arab Emirates and to selected international countries. Available shipping options and rates for your address are shown at checkout.

How long will delivery take, and how much does it cost?

Expected delivery is within 5 days across the UAE. UAE delivery is AED 10, and free on orders of AED 149 or more.

How can I track my order?

Go to Track your order or My orders and sign in with the email you used at checkout. You will get a one-time code, with no password needed. Tracking details are also sent by email or SMS once your order ships.

What payment methods do you accept?

You can pay by card through our UAE Central Bank–licensed payment provider, choose Cash on Delivery on eligible UAE orders, or split your purchase into 4 interest-free payments with Tabby (available for UAE addresses). The options available for your order are shown at checkout.

Is there a fee for Cash on Delivery?

Yes. Orders placed with the “Buy with Cash on Delivery” form include a Cash on Delivery handling fee of AED 5.99. The fee is shown in the order summary before you place your order. Paying by card or with Tabby has no handling fee.

How does paying with Tabby work?

Choose “Pay later with Tabby” at checkout and you will be taken to Tabby’s secure page to complete your purchase. Tabby splits your order into 4 interest-free payments and manages the instalments. Tabby’s eligibility checks and terms apply. If a Tabby order is refunded, the refund is sent to Tabby, which updates your instalments.

Why do I see “Ayzoq General Trading FZE LLC” when paying?

NexuraCart is operated by Ayzoq General Trading FZE LLC, so this company name may appear on the payment page or on your bank statement. It is the same store.

Can I change or cancel an order?

Open the order in My orders as soon as possible. We cannot guarantee changes or cancellation after an order has entered processing or has been dispatched.

What if my order is damaged or incorrect?

Request a return from your order page within 48 hours of delivery and upload clear photos or a video of the issue.

How do returns work?

Request a return from My orders within 7 days of delivery. Items marked “Non-returnable item” on the product page cannot be returned. See our Return and Refund Policy for details. Your rights under applicable UAE consumer-protection law are not affected.

Do products come with a warranty?

Selected products include a one-time NexuraCart store warranty. The warranty period is shown on each product page. Products without a warranty period shown are not covered. See our Warranty Policy.